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FAQ
Frequently Asked Questions
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What type of metal are used to create your designs?All earring findings used to create our designs are high quality gold plated and silver plated studs, huggies or hooks. Most people with sensitive ears can wear these metals. However, we can not guarantee these metals will be hypoallergenic for every person. Jump rings , rings, and other metals used that do not have contact with ears are also gold plated.
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What are your shipping and return/exchange polices?RETURN/ EXCHANGE Due to hygiene reasons we do not accept returns, however please do still contact us if you have any issues or queries. Please note, every piece is made with unique mixed colors, baked, sanded and finished by myself, so light variations in size, shape, pattern and color may be present. Polymer clay is very strong, but it is susceptible to breakage if mistreated. Due to this reason is not possible to replace item damaged from handling. For example, bending or twisting or not storing properly. Please follow the "jewelry care tips instructions" card included in your package. SHIPPING IN STOCK ITEMS: Shipping process may vary depending of many factors. Please allow 5-7 days for processing time. CUSTOM MADE ORDERS : Shipping process for custom made orders are 15 days after placing your order.
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Do I have to pay shipping if I'm local?Shipping is always free on orders over $50. However, please contact us and we can plan a local pick up option.
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How do I care for my polymer clay earrings?To care for polymer clay earrings, avoid exposing them to water or harsh chemicals. Store them in a cool, dry place away from direct sunlight. Clean them gently with a soft, damp cloth if needed.
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